F&B wk2
Service quality=guest satisfaction
TIPS=To Insure Prompt Service
Org. Chart-shows the chain of command
who reports to who
from top down
should have an easy flow in chain, not have multiple people to report to
non-alcoholic beverages
water
coffee
tea
milk
juice
“mocktails”
Service quality=guest satisfaction
TIPS=To Insure Prompt Service
Org. Chart-shows the chain of command
who reports to who
from top down
should have an easy flow in chain, not have multiple people to report to
non-alcoholic beverages
water
coffee
tea
milk
juice
“mocktails”